1000-LB Winch | UTV | Synthetic Rope

At Too Fast Inc™, we’re committed to delivering high-quality products and top-tier service. If you're not satisfied with your purchase, we offer a 30-day return window for unused items in their original packaging. To begin a return, please go to https://toofastautoparts.ca/pages/return-request

Returns & Refunds

• Eligibility: Items must be unused, in original packaging, and returned within 30 days of delivery.

• Non-Eligible Returns: Items that are used, worn, damaged (through use or misuse), or returned without approval are not refundable.

• Restocking Fee: Returns without valid reasons or outside the 30-day period are subject to a 30% restocking fee.

• Return Process: Submit request directly from your account at https://account.toofastautoparts.ca/ for more information please scroll down to the Submit a Return Request section of this policy.

• Inspection & Refund Timeline:

  • Inspection: Up to 10 business days after receipt.

  • Refund Processing: Up to 40 business days from approval.

• Currency: All refunds are issued in CAD. We are not responsible for foreign currency conversion or bank fees.

Non-Returnable Items

• Gift cards

• Custom-made products

• Depo brand products

• Electronics and toys

• Special Order items (see below)

• Any item not in original condition or missing parts (not due to our error)

• Any item returned after 30 days

Final Sale Items

The following are non-refundable and non-returnable:

• BDS Suspensions – All sales final due to custom nature.

• Megan Racing – All sales final due to custom nature.

• Ventus Autoworks – All sales final due to custom nature.

• BC Racing (Modified) – All custom configurations are final sale.
• Aodhan Wheels
• Vangaurd

• Custom-Built Orders – Final sale; please confirm specs before ordering.

• Special Order Items – See below for detailed terms.

• Wheels & Tires - All wheels & tires are final sale.

Please contact us if you have any questions before placing an order.

Special Order Items

These are products ordered directly from manufacturers and not stocked by Too Fast Inc™. They are clearly labeled as “Special Order” or “Pre-order” on our websites.
Special Order items are not eligible for returns or cancellations.

Cancellations

• Orders can be canceled within 24 hours of purchase.

• After 24 hours, cancellation is not guaranteed as processing may begin.

• If canceled within the allowed window, refunds are processed within 10 business days.

• Items may incur a 30% cancellation fee once processed.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, email sales@toofastinc.ca,once your request is confirmed you can send the product to: 4699 Keele St, Unit 1-4, North York, ON M3J 2N8, Canada

Gifts

If marked as a gift and shipped directly to you, you'll receive store credit for your return.
If the item was not marked as a gift or was shipped to the gift giver, a refund will be issued to the original purchaser.

Return Shipping

Send your return to:

• Canada: 4699 Keele St., Unit 1, North York, ON M3J 2N8

• USA: 793 Center St., Unit #386, Lewiston, NY 14092

Customers are responsible for return shipping costs. Shipping fees are non-refundable and may be deducted from your refund.

For items over $75, we recommend trackable shipping or insurance. We do not guarantee receipt of returned items. For assistance, call 416-665-6366.

Submit a Return Request

To Submit a return request:

1. Go to https://account.toofastautoparts.ca/and Log in to your account on our website.
2. Click Orders at the top of the page.
3. Select the order you want to return.
4. On the order page, click the Request return button in the top-right corner.
5. Follow the on-screen prompts to complete your request

Please submit only once to avoid delays. You'll receive a confirmation email, followed by instructions within 5 business days.

Note:

• Returns with damaged or marked boxes will be rejected.

• All returns are subject to a 30% restocking fee, plus shipping, import fees, taxes, duties, and manufacturer restocking costs.

Refund Delays

If you haven’t received your refund:

1. Recheck your bank account.

2. Contact your credit card provider.

3. Speak to your bank (refunds can take time to post).
   Still missing your refund? Email sales@toofastinc.ca.

Pricing Error Disclaimer

Despite our best efforts, pricing or inventory errors may occur due to system bugs or algorithmic glitches. We reserve the right to cancel orders placed under incorrect pricing and will contact you with the corrected amount before proceeding.

Shipping Rates and Estimates
At this time, we do not ship to any countries other than Canada and the United States. Shipping charges for your order will be calculated and displayed at checkout. Enjoy no customs, brokerage, or duty fees on all your orders; We ensure a hassle-free experience by covering all customs, brokerage, and duties fees, so there are no additional costs for you upon delivery.

Additional Shipping Fees for Remote Areas
Please note that orders shipped to remote or hard-to-reach areas may be subject to additional shipping fees. These areas include but are not limited to, islands, highlands, and regions that are less accessible or require special handling and additional resources to reach.

Our standard shipping rates apply to most locations. However, due to the increased costs associated with delivering to remote areas, an additional fee will be calculated based on the specific location and the size and weight of the order. Customers from these areas will be contacted with the details of any additional charges to be approved before the order is dispatched. We strive to keep these costs as low as possible and only pass on the additional charges necessary to cover the extra expenses incurred.

We appreciate your understanding and are committed to delivering your order in the most efficient and cost-effective manner. If you have any questions or need more information about shipping to your location, please do not hesitate to contact our customer service team.

Additional Charges for Oversized or Overweight Products
Please be advised that products exceeding our standard size or weight thresholds are subject to additional shipping charges. These charges will be calculated based on the dimensions and/or weight of the product and will be communicated to you for approval prior to shipping. Failure to agree to these additional charges may result in the cancellation of your order or modification of your order to exclude the oversized or overweight items.

In-store pickup
You can skip the shipping fees with free local pickup at [4699 Keele St., North York, ON CANADA]. After placing your order and selecting local pickup at checkout, depending on the vendor, in most cases orders can take up to 1-2 weeks to be processed, and in some cases, again only depending on the vendor, orders can even take up to 3 weeks to be ready for pick up. Once your order has been processed & is ready for pick up you will receive an email confirmation along with instructions on how to collect your order. Our in-store pickup hours are from Monday till Friday from 10AM to 6:30PM, and from Saturday till Sunday from 11AM to 3:30PM. Please have your order confirmation email with you when you come.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.  If you haven’t received your order within 24 days of receiving your shipping confirmation email, please contact us at sales@toofastinc.ca with your name and order number, and we will look into it for you. You can also check your order status with shipping information here.

Refunds, returns, and exchanges
Please view our return policy page for more info.  We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible at sales@toofastinc.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at sales@toofastinc.ca.

Too Fast Inc. partners with reputable manufacturers who stand behind their products with varying warranty terms depending on the item.

While warranties are traditionally handled directly through the manufacturer, Too Fast Inc. offers complimentary warranty claim assistance for up to 12 months from your purchase date—making the process easier for you.

1. Too Fast Inc. Facilitated Warranty Claims (Within 12 Months)

Eligibility:

• Valid for products purchased from Too Fast Inc.

• Applies if the product has a manufacturer-covered defect or malfunction.

• We offer replacement or refund assistance for up to 1 year after purchase.

Steps to Claim:

1. Place a new order for the same product.

2. Save the box that comes with the replacement part.

3. Contact customer service (📧 sales@toofastinc.ca or Live Chat) to:

   • Start a return

   • Request an RMA (Return Merchandise Authorization)

4. Pack and return the defective part using the replacement part's box.

5. Ship it to:
   4699 Keele St, Unit 1, North York, ON M3J 2N8
   (Customer covers return shipping.)

6. Upon receiving and verifying the return, we’ll issue a refund within 2 business days.

Important Notes:

• Visual proof (photos or short video) may be requested.

• Shipping & duties are not covered.

• Only items under manufacturer warranty are eligible.

• Warranty does not cover consumables (e.g. oil) or normal wear and tear.

• Warranty is limited to the manufacturer’s terms.

2. If the Same Product is Unavailable

• You may order an alternative part.
  We will only refund the original item’s value, not cover price differences.

• If the same product has increased in price, we will attempt to negotiate a higher refund with the manufacturer.

⚠️ Refunds are processed only after defect verification is complete.

3. Warranty Claims After 12 Months

• Too Fast Inc. cannot assist after 12 months from the purchase date.

• If the manufacturer’s warranty exceeds 12 months, contact them directly for support.

• Use your order confirmation email as proof of purchase. We can also provide additional documentation upon request.