Shipping Rates and Estimates
At this time, we do not ship to any countries other than Canada and the United States. Shipping charges for your order will be calculated and displayed at checkout. Enjoy no customs, brokerage, or duty fees on all your orders; We ensure a hassle-free experience by covering all customs, brokerage, and duties fees, so there are no additional costs for you upon delivery.

Additional Shipping Fees for Remote Areas
Please note that orders shipped to remote or hard-to-reach areas may be subject to additional shipping fees. These areas include but are not limited to, islands, highlands, and regions that are less accessible or require special handling and additional resources to reach.

Our standard shipping rates apply to most locations. However, due to the increased costs associated with delivering to remote areas, an additional fee will be calculated based on the specific location and the size and weight of the order. Customers from these areas will be contacted with the details of any additional charges to be approved before the order is dispatched. We strive to keep these costs as low as possible and only pass on the additional charges necessary to cover the extra expenses incurred.

We appreciate your understanding and are committed to delivering your order in the most efficient and cost-effective manner. If you have any questions or need more information about shipping to your location, please do not hesitate to contact our customer service team.

Additional Charges for Oversized or Overweight Products
Please be advised that products exceeding our standard size or weight thresholds are subject to additional shipping charges. These charges will be calculated based on the dimensions and/or weight of the product and will be communicated to you for approval prior to shipping. Failure to agree to these additional charges may result in the cancellation of your order or modification of your order to exclude the oversized or overweight items.

In-store pickup
You can skip the shipping fees with free local pickup at [4699 Keele St., North York, ON CANADA]. After placing your order and selecting local pickup at checkout, depending on the vendor, in most cases orders can take up to 1-2 weeks to be processed, and in some cases, again only depending on the vendor, orders can even take up to 3 weeks to be ready for pick up. Once your order has been processed & is ready for pick up you will receive an email confirmation along with instructions on how to collect your order. Our in-store pickup hours are from Monday till Friday from 10AM to 6:30PM, and from Saturday till Sunday from 11AM to 3:30PM. Please have your order confirmation email with you when you come.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.  If you haven’t received your order within 24 days of receiving your shipping confirmation email, please contact us at sales@toofastinc.ca with your name and order number, and we will look into it for you. You can also check your order status with shipping information here.

Refunds, returns, and exchanges
Please view our return policy page for more info.  We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible at sales@toofastinc.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at sales@toofastinc.ca.